Need Help?
Troubleshooting and how to contact support
Quick Troubleshooting Tips
If you’re having trouble accessing or completing your assessment, try the following steps:
- Open your assessment link in a different browser
(ie. Chrome, Edge, Firefox, Safari, or Opera) - Make sure your browser is up-to-date
- Clear your cache, cookies, and recent browsing history
- Try using an Incognito or Private Browsing window
- Check that your device meets the system requirements here
- If you're on a restricted network, confirm the link isn’t blocked
Still need help?
If you’re still experiencing issues, contact support using the form on this page. We'll respond within 24–48 hours. To help us assist you faster, include:
- A screenshot of the issue
- Browser(s) used
- Whether JavaScript is enabled
- Whether pop-up blockers are disabled
- Your internet connection status